TERMS AND CONDITIONS OF SERVICE

303 CROWN MAIDS

Effective Date: January 1, 2024

ARTICLE I – PARTIES AND ACCEPTANCE OF TERMS

Section 1.1 – Agreement

These Terms and Conditions of Service (hereinafter “Agreement”) constitute a legally binding contract between 2516 C LLC d/b/a 303 Crown Maids, a Colorado limited liability company organized in Lafayette, Colorado (hereinafter “Company,” “we,” “us,” or “our”) and the individual or entity purchasing cleaning services (hereinafter “Customer,” “Client,” “you,” or “your”).

Section 1.2 – Acceptance

BY ENGAGING OUR SERVICES, ACCESSING OUR WEBSITE, BOOKING SERVICES THROUGH ANY PLATFORM, MAKING PAYMENT, OR ACCEPTING SERVICES FROM COMPANY, CUSTOMER EXPRESSLY ACKNOWLEDGES HAVING READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH HEREIN. Customer’s use of services constitutes acceptance of this Agreement without modification. If Customer does not agree to these terms, Customer must not book or accept services. No oral modifications or side agreements are valid unless in writing signed by Company’s authorized officer.

Section 1.3 – Capacity to Contract

Customer represents and warrants that: (a) Customer is at least eighteen (18) years of age or the age of majority in Customer’s jurisdiction; (b) Customer possesses the legal capacity to enter into binding contracts; (c) all registration information provided is accurate, current, and complete; and (d) Customer is authorized to engage services on behalf of any entity Customer represents.

Section 1.4 – Modification of Terms

Company reserves the right to modify these terms and conditions at any time without prior notice. Continued use of services after posting of modified terms constitutes acceptance thereof. Current terms are available at https://303crownmaids.com.

ARTICLE II – SCOPE OF SERVICES

Section 2.1 – Service Description

Company provides residential and commercial cleaning services (hereinafter “Services”) at premises designated by Customer (hereinafter “Premises”). Services include tasks agreed upon at time of booking and are subject to limitations set forth herein.

Section 2.2 – Service Limitations

Company SHALL NOT provide the following services under any circumstances: (a) Cleaning of dormitories, fraternity houses, or sorority houses; (b) Cleaning of unfinished basements or attics; (c) Chandelier detailing or cleaning of high-value light fixtures; (d) Animal or human waste removal beyond normal bathroom cleaning; (e) Biohazard cleanup including but not limited to mold, sewage, or contamination; (f) Pressure washing of any surfaces; (g) Washing of exterior windows or any exterior surfaces; (h) Any work requiring more than a two-step ladder or at heights exceeding six (6) feet; (i) Removal or cleaning related to insect infestations or pests; (j) Removal or disposal of dead animals or rodents; (k) Cleaning of hoarding situations or junk removal services; (l) Heavy renovation or construction cleanup; (m) Moving of furniture or items exceeding twenty (20) pounds; (n) Cleaning of areas contaminated with bodily fluids, blood, or excretions outside normal bathroom use; (o) Any specialized services requiring professional certification or licensing; (p) Carpet shampooing or specialized floor treatments unless specifically contracted; (q) Cleaning of hazardous materials or chemicals.

Section 2.3 – Service Standards

(a) Services shall be performed in a workmanlike manner consistent with general residential cleaning industry standards. (b) Company does not guarantee perfection, removal of permanent stains, restoration of damage, or wear reversal. (c) Customer acknowledges that cleaning results vary based on pre-existing conditions, surface types, and stain age. (d) “Clean” is defined as removal of visible surface dirt and dust using standard cleaning methods and does not include deep stain removal, restoration, or specialized treatments unless specifically contracted.

ARTICLE III – PRICING AND PAYMENT TERMS

Section 3.1 – Pricing Structure

(a) Prices are determined based on frequency of service, size of Premises, condition, and services requested. (b) Recurring service pricing: – Weekly: Services performed every seven (7) days – Bi-weekly: Services performed every fourteen (14) days – Monthly: Services performed every twenty-eight (28) days (c) Company reserves the right to adjust pricing based on actual conditions found at Premises.

Section 3.2 – Payment Terms

(a) Payment is due immediately upon completion of Services and will be automatically charged to the payment card on file. (b) Accepted payment methods include credit cards (Visa, Mastercard, American Express) and debit cards. (c) Cash payments are not accepted unless prior written approval is obtained. (d) Company will pre-authorize payment cards for the estimated service amount prior to service.

Section 3.3 – Late Payment

(a) Payments not received within ten (10) days of invoice date shall incur a late fee of 1.5% per month or the maximum allowed by law, whichever is less. (b) Company reserves the right to suspend or terminate Services for non-payment. (c) Customer shall be liable for all costs of collection, including reasonable attorneys’ fees.

Section 3.4 – Price Adjustments

(a) Company reserves the absolute right to adjust quoted prices if: (i) Actual Premises conditions differ from description provided by Customer; (ii) Square footage is greater than represented by Customer; (iii) Additional services are requested or required; (iv) Access limitations require additional time or resources; (v) Undisclosed pets, smoking, or hazardous conditions are discovered; (vi) Premises require more than standard cleaning due to condition. (b) Company may terminate service and charge full price if Premises conditions are materially misrepresented. (c) Price adjustments are effective immediately and Customer’s continued use of service constitutes acceptance.

Section 3.5 – Payment Authorization and Chargebacks

(a) By providing payment card information, Customer authorizes Company to charge all fees due under this Agreement. (b) Customer agrees not to dispute credit card charges for services actually rendered without first attempting resolution directly with Company. (c) In the event of a chargeback or disputed charge for services rendered, Customer agrees to pay all costs including a $50 dispute fee plus any bank charges incurred by Company. (d) Initiating a chargeback without valid cause constitutes breach of this Agreement and may result in legal action.

ARTICLE IV – SCHEDULING AND CANCELLATION

Section 4.1 – Scheduling

(a) Service times are subject to an arrival window of two (2) hours. (b) Company will use reasonable efforts to maintain consistent service teams but does not guarantee specific personnel. (c) Services may be rescheduled due to weather, emergencies, or other circumstances beyond Company’s control.

Section 4.2 – Cancellation by Customer

(a) Cancellations must be made at least twenty-four (24) hours before scheduled service to avoid cancellation fees. (b) Late cancellation fee: $79.00 regardless of service cost. (c) No-show situations where Customer is not present or Company cannot access Premises will be charged 100% of scheduled service price. (d) Lockout fee: If Company arrives and cannot access Premises due to Customer error (wrong key, changed locks, security system issues), full service price applies. (e) Cancellation must be made via email to [email protected] or through official Company channels. Verbal cancellations to cleaning staff are not valid.

Section 4.3 – Rescheduling

(a) Rescheduling requests made more than twenty-four (24) hours in advance incur no fee. (b) Services rescheduled with less than twenty-four (24) hours notice are subject to cancellation fees. (c) Excessive rescheduling may result in termination of recurring service agreements.

Section 4.4 – Cancellation by Company

Company reserves the right to cancel or refuse service for: (a) Unsafe or hazardous conditions; (b) Aggressive or threatening behavior; (c) Non-payment of previous services; (d) Violation of this Agreement; (e) Extreme unsanitary conditions not disclosed at booking.

ARTICLE V – INSURANCE AND LIABILITY

Section 5.1 – Insurance Coverage

(a) Company maintains commercial general liability insurance with coverage of $2,000,000 aggregate limit and $1,000,000 per occurrence. (b) Company maintains fidelity bonding in the amount of $100,000 for protection against employee dishonesty and theft. (c) Company’s insurance includes blanket additional insured coverage and waiver of subrogation. (d) Certificates of insurance and proof of bonding are available upon request.

Section 5.2 – Limitation of Liability

(a) COMPANY’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM OR $500.00, WHICHEVER IS LESS. (b) IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, EMOTIONAL DISTRESS, OR ANY OTHER INTANGIBLE LOSSES, REGARDLESS OF THE LEGAL THEORY AND WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (c) Company is not liable for damage to items valued over $500 unless specifically declared in writing prior to service with photographic documentation. (d) These limitations apply to the fullest extent permitted by Colorado law.

Section 5.3 – Damage Claims

(a) ALL damage claims must be reported in writing within twenty-four (24) hours of service completion to [email protected]. (b) Customer must provide: (i) photographic evidence clearly showing the alleged damage; (ii) photographic evidence of the item’s condition before service if available; (iii) detailed written description of damage; (iv) proof of item’s value (receipt, appraisal, etc.). (c) Company reserves the right to inspect alleged damage within 72 hours before processing any claim. (d) Claims may be subject to insurance processing requirements and timelines. (e) Failure to report within 24 hours constitutes waiver of all claims related to that service.

Section 5.4 – Exclusions from Liability

Company shall NOT be liable for any loss or damage arising from or related to: (a) Pre-existing damage, defects, or normal wear and tear; (b) Damage due to defective, improperly installed, or inherently fragile items; (c) Loss of cash, jewelry, precious metals, collectibles, artwork, or any items of monetary or sentimental value exceeding $500 unless specifically declared in writing with photographs prior to service; (d) Damage resulting from Customer’s failure to secure, remove, or properly identify fragile items; (e) Acts of God, force majeure events, or any circumstances beyond Company’s reasonable control; (f) Damage from Customer-provided cleaning products or equipment; (g) Color loss, shrinkage, or damage to fabrics, upholstery, or surfaces from normal cleaning methods; (h) Damage to improperly sealed surfaces including but not limited to wood, marble, granite, or stone; (i) Electronic devices, computers, or data loss; (j) Items left in areas to be cleaned that Customer failed to secure; (k) Consequential damages from service delays or scheduling changes; (l) Allergic reactions to standard cleaning products unless Customer provided written notice of allergies prior to service.

ARTICLE VI – INDEMNIFICATION

Section 6.1 – Customer Indemnification

Customer agrees to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) Customer’s breach of this Agreement; (b) Customer’s negligence or willful misconduct; (c) Claims by third parties arising from Customer’s use of Services; (d) Conditions at Premises not disclosed to Company; (e) Injury to persons or damage to property caused by Customer’s pets.

Section 6.2 – Mutual Indemnification

Each party shall indemnify and hold harmless the other party from claims arising from the indemnifying party’s gross negligence or willful misconduct.

Section 6.3 – Assumption of Risk and Release

(a) Customer acknowledges that cleaning services involve inherent risks including but not limited to use of cleaning chemicals, water, and equipment. (b) Customer assumes all risks associated with Company’s presence on Premises and performance of Services. (c) Customer releases Company from any claims for ordinary negligence to the fullest extent permitted by Colorado law.

ARTICLE VII – ACCESS AND SECURITY

Section 7.1 – Access Requirements

(a) Customer shall provide safe and reasonable access to Premises at scheduled service times. (b) Customer is responsible for providing keys, access codes, or other means of entry. (c) Customer shall disarm security systems or provide necessary codes to Company.

Section 7.2 – Premises Conditions

Customer warrants that: (a) Premises are safe for provision of Services; (b) All hazardous conditions have been disclosed; (c) Utilities (water, electricity) are available and functioning; (d) Pets are secured or Company has been notified of their presence.

Section 7.3 – Valuable Items

(a) Customer is solely responsible for securing cash, jewelry, and valuable items. (b) Company recommends removing or securing all irreplaceable or high-value items. (c) Company is not responsible for items left unsecured unless gross negligence is proven.

ARTICLE VIII – EMPLOYEE RELATIONS

Section 8.1 – Non-Solicitation

(a) Customer agrees not to directly or indirectly solicit, hire, engage, or accept services from any Company employee, contractor, or service provider for private cleaning services outside of Company’s platform. (b) This restriction applies during the term of service and for eighteen (18) months after Customer’s last service or after the employee’s termination from Company, whichever is later. (c) Violation of this provision will result in liquidated damages of $4,000.00 per individual solicited, which parties agree represents a reasonable estimate of Company’s training costs, recruitment expenses, and lost business opportunities. (d) Customer acknowledges that Company invests substantial resources in recruiting, training, and retaining qualified cleaning professionals.

Section 8.2 – Employee Conduct

(a) Company employees are instructed to maintain professional conduct at all times. (b) Employees are prohibited from accepting cash tips unless authorized by Company. (c) Customer shall not request employees to perform services outside scope of Agreement.

ARTICLE IX – CONFIDENTIALITY AND PRIVACY

Section 9.1 – Confidential Information

(a) Each party agrees to maintain confidentiality of proprietary information obtained during the service relationship. (b) Company may take photographs for quality assurance and documentation purposes. (c) Customer information will not be shared with third parties except as required by law.

Section 9.2 – Marketing Use

Company reserves the right to use before/after photographs for marketing purposes, provided Customer’s personal information is not disclosed. Customer may opt out of marketing use by written notice.

Section 9.3 – Photography and Documentation Rights

(a) Company and its employees have the absolute right to photograph or video record Premises before, during, and after service for quality control, training, dispute resolution, and legal protection purposes. (b) By engaging services, Customer consents to such photography and waives any privacy claims related to service documentation. (c) Company owns all photographs and recordings taken during service provision. (d) Customer’s refusal to allow documentation constitutes material breach and Company may terminate service immediately with full payment due.

Section 10.1 – Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Colorado, without regard to conflict of law principles.

Section 10.2 – Mandatory Arbitration

(a) ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES. (b) Arbitration shall be conducted in Boulder, Colorado. (c) The arbitrator’s decision shall be final and binding. (d) Each party shall bear its own costs unless the arbitrator determines otherwise.

Section 10.3 – Class Action Waiver

CUSTOMER WAIVES ANY RIGHT TO BRING CLAIMS ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS MUST BE BROUGHT IN CUSTOMER’S INDIVIDUAL CAPACITY.

Section 10.4 – Small Claims Exception

Notwithstanding the arbitration provision, either party may bring claims in small claims court if within jurisdictional limits.

Section 10.5 – Attorney Fees and Costs

In any action to enforce this Agreement, the substantially prevailing party shall be entitled to recover reasonable attorneys’ fees, expert witness fees, court costs, and all other expenses of litigation from the non-prevailing party, regardless of whether such action proceeds to judgment. This provision applies to all claims including but not limited to arbitration, small claims, and collection proceedings.

Section 11.1 – Service Warranty

(a) Company warrants Services will be performed in a professional manner. (b) Re-clean requests must be made within twenty-four (24) hours of service completion. (c) Company will re-clean reported areas at no additional charge if claim is valid. (d) Customer must be present or provide access for re-clean within forty-eight (48) hours.

Section 11.2 – No Guarantee of Results and Disclaimer of Warranties

(a) COMPANY EXPLICITLY DOES NOT GUARANTEE: (i) Removal of any stains, odors, or discoloration; (ii) Restoration of any damaged or worn surfaces; (iii) Any specific results beyond surface-level cleaning; (iv) That services will meet Customer’s subjective expectations or preferences. (b) ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. (c) COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WORKMANLIKE QUALITY TO THE MAXIMUM EXTENT PERMITTED BY COLORADO LAW. (d) Customer’s sole remedy for dissatisfaction is the re-clean provision in Section 11.1, which Company may deny in its sole discretion.

ARTICLE XII – TERMINATION

Section 12.1 – Termination by Either Party

Either party may terminate this Agreement: (a) Immediately upon written notice for material breach; (b) For recurring services, with seventy-two (72) hours written notice; (c) For cause, including safety concerns or non-payment.

Section 12.2 – Effect of Termination

Upon termination: (a) All outstanding payments become immediately due; (b) Company shall return Customer property in its possession; (c) Provisions surviving termination shall remain in effect.

ARTICLE XIII – FORCE MAJEURE

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, strikes, equipment failures, pandemic, government actions, or other unforeseeable causes beyond the party’s reasonable control.

ARTICLE XIV – MISCELLANEOUS PROVISIONS

Section 14.1 – Entire Agreement and No Oral Modifications

(a) This Agreement constitutes the entire, complete, and exclusive agreement between parties and supersedes all prior agreements, understandings, representations, warranties, and communications, whether written or oral. (b) NO EMPLOYEE, CONTRACTOR, OR REPRESENTATIVE OF COMPANY HAS AUTHORITY TO MAKE ANY AGREEMENTS, REPRESENTATIONS, OR WARRANTIES NOT CONTAINED IN THIS WRITTEN AGREEMENT. (c) Any statements, promises, or inducements made by Company’s cleaning staff or representatives that conflict with this Agreement are void and unenforceable. (d) This Agreement may only be modified by written instrument signed by Company’s authorized officer. Email communications do not constitute modifications unless explicitly confirmed in writing by Company management.

Section 14.2 – Severability

If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Section 14.3 – Waiver

No waiver of any provision shall be effective unless in writing and signed by the waiving party.

Section 14.4 – Assignment

Customer may not assign this Agreement without Company’s prior written consent. Company may assign this Agreement to successors or affiliates.

Section 14.5 – Notices

All notices shall be in writing and deemed delivered when sent to addresses provided at booking or via email to designated addresses.

Section 14.6 – Survival

Provisions relating to payment, liability, indemnification, confidentiality, and dispute resolution shall survive termination.

Section 14.7 – Interpretation

This Agreement shall be construed without regard to the drafting party. Headings are for convenience only and do not affect interpretation.

Section 14.8 – Electronic Signatures and Click-Wrap Agreement

(a) BY CLICKING “ACCEPT,” “AGREE,” “BOOK NOW,” “SUBMIT,” OR ANY SIMILAR BUTTON, OR BY ENTERING PAYMENT INFORMATION, SCHEDULING SERVICE, OR OTHERWISE USING THE WEBSITE OR SERVICES, CUSTOMER AGREES TO BE LEGALLY BOUND BY THESE TERMS. (b) Customer’s electronic acceptance constitutes a legally binding signature having the same force and effect as a handwritten signature. (c) Customer waives any right to claim that electronic acceptance is insufficient or that Customer did not receive or review these terms. (d) Company shall maintain electronic records of Customer’s acceptance, which shall be conclusive evidence of agreement to these terms.

ARTICLE XV – SPECIAL PROVISIONS

Section 15.1 – COVID-19 and Health Safety

(a) Customer must disclose any known exposure to communicable diseases. (b) Company reserves the right to implement health and safety protocols. (c) Company does not guarantee employees are vaccinated or disease-free. (d) Service may be refused if health risks are present.

Section 15.2 – Recurring Service Terms

(a) Recurring service rates are contingent upon maintaining the agreed frequency without interruption. (b) Minimum commitment: Customers receiving recurring service discounts must complete at least four (4) consecutive services at the agreed frequency. (c) Early termination: If Customer cancels recurring service before completing four (4) services, the difference between the discounted recurring rate and the standard one-time service rate will be charged for all completed services. (d) Example: If one-time service rate is $150 and bi-weekly rate is $120, cancellation after two services results in additional charge of $60 (2 services × $30 difference). (e) Service frequency changes that extend beyond the agreed interval will result in repricing to the appropriate service tier. (f) Pausing service for vacation or other reasons requires prior written notice and may affect recurring rate eligibility.

Section 15.3 – Move-Out Cleaning

Move-out cleaning services require: (a) Premises to be vacant and free of personal belongings; (b) All appliances and cabinets empty; (c) Additional charges apply if premises are not vacant as represented.

Section 15.4 – Colorado Consumer Protection Act Compliance

(a) This Agreement complies with the Colorado Consumer Protection Act, C.R.S. § 6-1-101 et seq. (b) Customer has the right to receive a copy of this Agreement at time of booking. (c) All provisions herein are subject to Colorado consumer protection laws. (d) Any attempted waiver of Colorado consumer rights shall be void and unenforceable.

Section 15.5 – Statute of Limitations

(a) Any legal action related to Services must be commenced within six (6) months after the date of service or be forever barred. (b) This limitation period applies regardless of the nature of the claim or when damage is discovered. (c) Customer waives any longer statute of limitations to the fullest extent permitted by law.

Section 15.6 – Notice and Communication Requirements

(a) All notices, complaints, claims, or legal communications must be sent via email to [email protected] or certified mail to Company’s address. (b) Verbal communications to cleaning staff do not constitute valid notice for any purpose. (c) Company is not obligated to monitor or respond to social media, text messages, or communications sent to addresses other than those specified herein.

Section 15.7 – Customer Representations and Warranties

(a) Customer represents and warrants that all information provided to Company is accurate and complete. (b) Customer warrants that Premises are safe for cleaning services and free from undisclosed hazards. (c) Customer warrants they have authority to grant access to Premises and authorize services. (d) Breach of any warranty constitutes material breach entitling Company to immediate termination with full payment due.

ARTICLE XVI – CONTACT INFORMATION

303 Crown Maids
2755 Canyon Blvd, 1st Floor
Boulder, CO 80302
Email: [email protected]
Website: https://303crownmaids.com

Business Hours:
Monday – Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 3:00 PM

All Communications: All cancellations, complaints, claims, and notices must be sent to [email protected]