In the rare event that something goes wrong, please contact us immediately. We have a responsive customer support team ready to address any issues or concerns. We are committed to resolving problems promptly and ensuring your satisfaction. Whether it’s a cleaning issue or any other matter, your feedback is valuable, and we will work diligently to make it right. Your positive experience is our priority.
Yes! When you book recurring cleanings, our system is designed to assign you the same cleaning team every time. This helps build consistency and trust, as your team will get to know your home and preferences.
We stand by our 100% Satisfaction Guarantee. Our cleaning professionals take pride in delivering exceptional service. If you’re not completely satisfied with your service, please contact us within 24 hours. We’ll send a team out to re-clean your home at no charge within a 7-day window. If you’re still not satisfied after the re-clean, we’ll provide a full refund. Your satisfaction is our top priority.
Absolutely! We work exclusively with proven, professional cleaners who undergo thorough background checks, reference verification, and insurance and bonding confirmation. Our standard is simple: if we wouldn’t be comfortable with them in our own home, we won’t send them to yours. We take rigorous steps to ensure only the most qualified, trustworthy cleaners serve our clients. You shouldn’t settle for anything less, and neither do we!
Absolutely. We take the security of your billing information seriously. 303 Crown Maids uses industry-standard encryption and security measures to protect your data. All payment processing is fully encrypted, and we adhere to strict privacy policies to ensure the confidentiality and safety of your financial details. We never store your full credit card information on our servers. Your trust and security are paramount to us. If you have specific concerns or would like more details about our security practices, please don’t hesitate to reach out to us.
Our 100% Satisfaction Guarantee is the gold standard that our company lives by. If you are not completely satisfied with your cleaning, we will come back and clean anything that was missed, free of charge. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, all our cleaning professionals undergo thorough background checks as part of our hiring process. We prioritize the safety and security of our clients, and our commitment to excellence includes ensuring that our team members are trustworthy and reliable. You can have complete confidence in the integrity of our cleaning professionals when they enter your home. If you have any specific concerns or questions about our screening process, feel free to reach out to us for more information.
Here are some things you can do to prepare for your cleaning:
Tidy up: Clear clutter, toys, and personal items from floors and surfaces so our cleaners can access all areas easily.
Secure valuables and pets: Put away any valuable items. If you have pets, it’s best to secure them in a separate room or make arrangements for them during the cleaning.
Provide access: Ensure our team can enter your home by providing keys, codes, or being present to let them in.
Communicate special needs: Let us know about any areas needing special attention or if you have specific cleaning product preferences.
Please note: Our cleaning professionals reserve the right to reassess the scope of work if the home’s condition differs significantly from what was booked. This rarely happens, but if anything changes with your booking, please let us know within 48 hours of your scheduled service. We want to ensure our cleaners are properly prepared and adequately compensated, and that you’re completely happy with your cleaning.
Absolutely! Tips are not required but are always appreciated and will make your cleaning professionals’ day! You can tip in cash directly, or let us know how much you’d like to tip and we’ll add it to your final charge after service is complete.
Payment is simple: we charge your card after your cleaning is complete. We’ll place a temporary hold the day before to verify your card, then process the actual payment once your home is sparkling clean. You’ll receive a receipt immediately after.
That’s entirely up to you! You can be home during your service, or provide keys/access codes for your cleaning professionals, whatever works best for your schedule. Many recurring clients use a lockbox with a key at their home. Your cleaning professionals simply use that key to enter, then return it to the lockbox after each service. We recommend lockboxes since you can easily change the access code anytime.
Your cleaning professionals will arrive within a 2-hour window of your scheduled time. This window allows us to account for travel between appointments and variations in cleaning times. If our team is running behind schedule, we’ll contact you as soon as possible to let you know. Together, we can either adjust your service time that day or reschedule for another convenient time. While delays are rare, we believe in keeping you informed and having backup solutions ready, just in case.
Absolutely! We follow our 75-Point Professional Cleaning System to ensure nothing gets missed and there are never any surprises with your booking. Our comprehensive checklist covers every area of your home. However, your home’s current condition determines what we can accomplish in the allotted time. We prioritize high-impact areas first (typically kitchens and bathrooms) to maximize your results.
Get your instant quote here. Pricing is based on home size, cleaning type, and frequency. No hidden fees ever.
Get instant pricing and see all rates here.
There are a few things we do not offer as part of our services. For safety reasons, we have some exclusions:
Health & Safety:
Specialty Services:
Heavy Lifting & Organization:
Special Situations:
There are a host of fun ways we make it easier for you to maintain your home, apartment, or commercial space. Let’s start today. Schedule a cleaning now
Terms By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License Permission is granted to temporarily download one copy of the materials (information or software) on 303 Crown Maids’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on 303 Crown Maids’ website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by 303 Crown Maids at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer The materials on 303 Crown Maids’ website are provided “as is”. 303 Crown Maids makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, 303 Crown Maids does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
Limitations In no event shall 303 Crown Maids or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on 303 Crown Maids’ Internet site, even if 303 Crown Maids or a 303 Crown Maids authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata The materials appearing on 303 Crown Maids’ website could include technical, typographical, or photographic errors. 303 Crown Maids does not warrant that any of the materials on its website are accurate, complete, or current. 303 Crown Maids may make changes to the materials contained on its website at any time without notice. 303 Crown Maids does not, however, make any commitment to update the materials.
Links 303 Crown Maids has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 303 Crown Maids of the site. Use of any such linked website is at the user’s own risk.
Site Terms of Use Modifications 303 Crown Maids may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.
Governing Law Any claim relating to 303 Crown Maids’ website shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.
General Terms and Conditions applicable to any Users of 303crownmaids.com.
PRIVACY POLICY
303 CROWN MAIDS
Last Updated: January 1, 2024
This privacy notice for 2516 C LLC d/b/a 303 Crown Maids (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find more details about any of these topics in the sections below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with 303 Crown Maids and the Services, the choices you make, and the services you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we sell or share personal information? No. We have a strict policy against selling, renting, or sharing your personal information with third parties for their marketing purposes.
How do we process your information? We process your information solely to provide, improve, and administer our cleaning services, communicate with you about your service, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
In what situations do we share personal information? We share information only as necessary to provide our services (such as with your assigned cleaning professional) and to comply with legal obligations.
How do we keep your information safe? We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including the right to access, correct, or delete your data.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not process sensitive personal information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is processed securely by our third-party payment processors. We do not store complete credit card numbers on our servers.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Google, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information is shared only when absolutely necessary to provide our services or as required by law.
Our Commitment to Data Protection
We are committed to protecting your personal information and maintaining your privacy. We do not and will not sell your personal information to third parties. We do not share, rent, or trade your personal information with other companies for their marketing purposes.
Limited Sharing for Service Delivery
We share your personal information only in the following limited circumstances:
Service Providers Who Assist Our Operations We may share limited information with carefully selected service providers who perform functions on our behalf, including:
All service providers are contractually obligated to:
Cleaning Professionals We share only the minimum information necessary with assigned cleaning professionals to perform your service:
Our cleaning professionals are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing the scheduled service.
Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
Business Transfers In the unlikely event that our business is sold, merged, or reorganized, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any change in ownership and your options regarding your personal information.
Information We Never Share
We will never share:
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.
Cookie Usage: We use both session and persistent cookies on our Services for various purposes including:
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you choose to refuse cookies, you may not be able to use some features of our Services.
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
In Short: We keep your information only as long as you’re our customer, then we delete it.
Our Simple Data Retention Policy
Active Customers: We keep your information while you’re using our services
Inactive Accounts: If you haven’t used our services for 12 months:
When You Ask Us to Delete: We delete immediately (except what law requires for taxes)
What We Must Keep by Law:
Your Right to Be Forgotten: Email us anytime at [email protected] to request immediate deletion
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected].
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
In Short: Yes! Colorado residents have extensive privacy rights, and we honor ALL of them.
Your Rights Under the Colorado Privacy Act (CPA)
As a Colorado resident, you have powerful privacy rights that we fully support:
Our Colorado Privacy Commitments
✓ No Sensitive Data Processing – We don’t collect race, religion, health data, or other sensitive information
✓ No Data Sales – We have NEVER and will NEVER sell Colorado residents’ data
✓ No Profiling – We don’t use algorithms to make automated decisions about you
✓ Parental Rights – Parents can exercise rights on behalf of their children under 13
✓ No Retaliation – We will NEVER charge you more or provide worse service for exercising privacy rights
How to Exercise Your Colorado Privacy Rights
Simply email us at [email protected] with your request. We will:
Colorado Privacy Contact
For all privacy requests or questions: Email: [email protected] Response time: Within 45 days as required by Colorado law
We are a Colorado company, serving Colorado residents, and we take Colorado privacy law seriously.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact us by email at [email protected], or by post to:
303 Crown Maids
2755 Canyon Blvd, 1st Floor
Boulder, CO 80302
United States
Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].
We will respond to your request within the timeframe required by applicable law.
© 2024 303 Crown Maids. All rights reserved.
Yes, 303 Crown Maids is fully insured and bonded. We prioritize the security and peace of mind of our clients. Our insurance coverage provides protection for both our team and your property, ensuring a worry-free cleaning experience. If you have any specific questions about our insurance policy, please don’t hesitate to contact us for more details.
No! You are never locked into a long-term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
TERMS AND CONDITIONS OF SERVICE
303 CROWN MAIDS
Effective Date: January 1, 2024
ARTICLE I – PARTIES AND ACCEPTANCE OF TERMS
Section 1.1 – Agreement
These Terms and Conditions of Service (hereinafter “Agreement”) constitute a legally binding contract between 2516 C LLC d/b/a 303 Crown Maids, a Colorado limited liability company organized in Lafayette, Colorado (hereinafter “Company,” “we,” “us,” or “our”) and the individual or entity purchasing cleaning services (hereinafter “Customer,” “Client,” “you,” or “your”).
Section 1.2 – Acceptance
BY ENGAGING OUR SERVICES, ACCESSING OUR WEBSITE, BOOKING SERVICES THROUGH ANY PLATFORM, MAKING PAYMENT, OR ACCEPTING SERVICES FROM COMPANY, CUSTOMER EXPRESSLY ACKNOWLEDGES HAVING READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH HEREIN. Customer’s use of services constitutes acceptance of this Agreement without modification. If Customer does not agree to these terms, Customer must not book or accept services. No oral modifications or side agreements are valid unless in writing signed by Company’s authorized officer.
Section 1.3 – Capacity to Contract
Customer represents and warrants that: (a) Customer is at least eighteen (18) years of age or the age of majority in Customer’s jurisdiction; (b) Customer possesses the legal capacity to enter into binding contracts; (c) all registration information provided is accurate, current, and complete; and (d) Customer is authorized to engage services on behalf of any entity Customer represents.
Section 1.4 – Modification of Terms
Company reserves the right to modify these terms and conditions at any time without prior notice. Continued use of services after posting of modified terms constitutes acceptance thereof. Current terms are available at https://303crownmaids.com.
ARTICLE II – SCOPE OF SERVICES
Section 2.1 – Service Description
Company provides residential and commercial cleaning services (hereinafter “Services”) at premises designated by Customer (hereinafter “Premises”). Services include tasks agreed upon at time of booking and are subject to limitations set forth herein.
Section 2.2 – Service Limitations
Company SHALL NOT provide the following services under any circumstances: (a) Cleaning of dormitories, fraternity houses, or sorority houses; (b) Cleaning of unfinished basements or attics; (c) Chandelier detailing or cleaning of high-value light fixtures; (d) Animal or human waste removal beyond normal bathroom cleaning; (e) Biohazard cleanup including but not limited to mold, sewage, or contamination; (f) Pressure washing of any surfaces; (g) Washing of exterior windows or any exterior surfaces; (h) Any work requiring more than a two-step ladder or at heights exceeding six (6) feet; (i) Removal or cleaning related to insect infestations or pests; (j) Removal or disposal of dead animals or rodents; (k) Cleaning of hoarding situations or junk removal services; (l) Heavy renovation or construction cleanup; (m) Moving of furniture or items exceeding twenty (20) pounds; (n) Cleaning of areas contaminated with bodily fluids, blood, or excretions outside normal bathroom use; (o) Any specialized services requiring professional certification or licensing; (p) Carpet shampooing or specialized floor treatments unless specifically contracted; (q) Cleaning of hazardous materials or chemicals.
Section 2.3 – Service Standards
(a) Services shall be performed in a workmanlike manner consistent with general residential cleaning industry standards. (b) Company does not guarantee perfection, removal of permanent stains, restoration of damage, or wear reversal. (c) Customer acknowledges that cleaning results vary based on pre-existing conditions, surface types, and stain age. (d) “Clean” is defined as removal of visible surface dirt and dust using standard cleaning methods and does not include deep stain removal, restoration, or specialized treatments unless specifically contracted.
ARTICLE III – PRICING AND PAYMENT TERMS
Section 3.1 – Pricing Structure
(a) Prices are determined based on frequency of service, size of Premises, condition, and services requested. (b) Recurring service pricing: – Weekly: Services performed every seven (7) days – Bi-weekly: Services performed every fourteen (14) days – Monthly: Services performed every twenty-eight (28) days (c) Company reserves the right to adjust pricing based on actual conditions found at Premises.
Section 3.2 – Payment Terms
(a) Payment is due immediately upon completion of Services and will be automatically charged to the payment card on file. (b) Accepted payment methods include credit cards (Visa, Mastercard, American Express) and debit cards. (c) Cash payments are not accepted unless prior written approval is obtained. (d) Company will pre-authorize payment cards for the estimated service amount prior to service.
Section 3.3 – Late Payment
(a) Payments not received within ten (10) days of invoice date shall incur a late fee of 1.5% per month or the maximum allowed by law, whichever is less. (b) Company reserves the right to suspend or terminate Services for non-payment. (c) Customer shall be liable for all costs of collection, including reasonable attorneys’ fees.
Section 3.4 – Price Adjustments
(a) Company reserves the absolute right to adjust quoted prices if: (i) Actual Premises conditions differ from description provided by Customer; (ii) Square footage is greater than represented by Customer; (iii) Additional services are requested or required; (iv) Access limitations require additional time or resources; (v) Undisclosed pets, smoking, or hazardous conditions are discovered; (vi) Premises require more than standard cleaning due to condition. (b) Company may terminate service and charge full price if Premises conditions are materially misrepresented. (c) Price adjustments are effective immediately and Customer’s continued use of service constitutes acceptance.
Section 3.5 – Payment Authorization and Chargebacks
(a) By providing payment card information, Customer authorizes Company to charge all fees due under this Agreement. (b) Customer agrees not to dispute credit card charges for services actually rendered without first attempting resolution directly with Company. (c) In the event of a chargeback or disputed charge for services rendered, Customer agrees to pay all costs including a $50 dispute fee plus any bank charges incurred by Company. (d) Initiating a chargeback without valid cause constitutes breach of this Agreement and may result in legal action.
ARTICLE IV – SCHEDULING AND CANCELLATION
Section 4.1 – Scheduling
(a) Service times are subject to an arrival window of two (2) hours. (b) Company will use reasonable efforts to maintain consistent service teams but does not guarantee specific personnel. (c) Services may be rescheduled due to weather, emergencies, or other circumstances beyond Company’s control.
Section 4.2 – Cancellation by Customer
(a) Cancellations must be made at least twenty-four (24) hours before scheduled service to avoid cancellation fees. (b) Late cancellation fee: $79.00 regardless of service cost. (c) No-show situations where Customer is not present or Company cannot access Premises will be charged 100% of scheduled service price. (d) Lockout fee: If Company arrives and cannot access Premises due to Customer error (wrong key, changed locks, security system issues), full service price applies. (e) Cancellation must be made via email to [email protected] or through official Company channels. Verbal cancellations to cleaning staff are not valid.
Section 4.3 – Rescheduling
(a) Rescheduling requests made more than twenty-four (24) hours in advance incur no fee. (b) Services rescheduled with less than twenty-four (24) hours notice are subject to cancellation fees. (c) Excessive rescheduling may result in termination of recurring service agreements.
Section 4.4 – Cancellation by Company
Company reserves the right to cancel or refuse service for: (a) Unsafe or hazardous conditions; (b) Aggressive or threatening behavior; (c) Non-payment of previous services; (d) Violation of this Agreement; (e) Extreme unsanitary conditions not disclosed at booking.
ARTICLE V – INSURANCE AND LIABILITY
Section 5.1 – Insurance Coverage
(a) Company maintains commercial general liability insurance of $2,000,000 per policy term with $1,000,000 per occurrence coverage. (b) Company maintains $100,000 fidelity bonding for protection against employee dishonesty and theft. (c) All cleaning professionals are covered under Company’s insurance with no deductible to Customer. (d) Company’s insurance includes additional insured coverage and waiver of subrogation. (e) Proof of insurance and bonding available upon request.
Section 5.2 – Limitation of Liability
(a) COMPANY’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM OR $500.00, WHICHEVER IS LESS. (b) IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, EMOTIONAL DISTRESS, OR ANY OTHER INTANGIBLE LOSSES, REGARDLESS OF THE LEGAL THEORY AND WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (c) Company is not liable for damage to items valued over $500 unless specifically declared in writing prior to service with photographic documentation. (d) These limitations apply to the fullest extent permitted by Colorado law.
Section 5.3 – Damage Claims
(a) ALL damage claims must be reported in writing within twenty-four (24) hours of service completion to [email protected]. (b) Customer must provide: (i) photographic evidence clearly showing the alleged damage; (ii) photographic evidence of the item’s condition before service if available; (iii) detailed written description of damage; (iv) proof of item’s value (receipt, appraisal, etc.). (c) Company reserves the right to inspect alleged damage within 72 hours before processing any claim. (d) Claims may be subject to insurance processing requirements and timelines. (e) Failure to report within 24 hours constitutes waiver of all claims related to that service.
Section 5.4 – Exclusions from Liability
Company shall NOT be liable for any loss or damage arising from or related to: (a) Pre-existing damage, defects, or normal wear and tear; (b) Damage due to defective, improperly installed, or inherently fragile items; (c) Loss of cash, jewelry, precious metals, collectibles, artwork, or any items of monetary or sentimental value exceeding $500 unless specifically declared in writing with photographs prior to service; (d) Damage resulting from Customer’s failure to secure, remove, or properly identify fragile items; (e) Acts of God, force majeure events, or any circumstances beyond Company’s reasonable control; (f) Damage from Customer-provided cleaning products or equipment; (g) Color loss, shrinkage, or damage to fabrics, upholstery, or surfaces from normal cleaning methods; (h) Damage to improperly sealed surfaces including but not limited to wood, marble, granite, or stone; (i) Electronic devices, computers, or data loss; (j) Items left in areas to be cleaned that Customer failed to secure; (k) Consequential damages from service delays or scheduling changes; (l) Allergic reactions to standard cleaning products unless Customer provided written notice of allergies prior to service.
ARTICLE VI – INDEMNIFICATION
Section 6.1 – Customer Indemnification
Customer agrees to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) Customer’s breach of this Agreement; (b) Customer’s negligence or willful misconduct; (c) Claims by third parties arising from Customer’s use of Services; (d) Conditions at Premises not disclosed to Company; (e) Injury to persons or damage to property caused by Customer’s pets.
Section 6.2 – Mutual Indemnification
Each party shall indemnify and hold harmless the other party from claims arising from the indemnifying party’s gross negligence or willful misconduct.
Section 6.3 – Assumption of Risk and Release
(a) Customer acknowledges that cleaning services involve inherent risks including but not limited to use of cleaning chemicals, water, and equipment. (b) Customer assumes all risks associated with Company’s presence on Premises and performance of Services. (c) Customer releases Company from any claims for ordinary negligence to the fullest extent permitted by Colorado law.
ARTICLE VII – ACCESS AND SECURITY
Section 7.1 – Access Requirements
(a) Customer shall provide safe and reasonable access to Premises at scheduled service times. (b) Customer is responsible for providing keys, access codes, or other means of entry. (c) Customer shall disarm security systems or provide necessary codes to Company.
Section 7.2 – Premises Conditions
Customer warrants that: (a) Premises are safe for provision of Services; (b) All hazardous conditions have been disclosed; (c) Utilities (water, electricity) are available and functioning; (d) Pets are secured or Company has been notified of their presence.
Section 7.3 – Valuable Items
(a) Customer is solely responsible for securing cash, jewelry, and valuable items. (b) Company recommends removing or securing all irreplaceable or high-value items. (c) Company is not responsible for items left unsecured unless gross negligence is proven.
ARTICLE VIII – EMPLOYEE RELATIONS
Section 8.1 – Non-Solicitation
(a) Customer agrees not to directly or indirectly solicit, hire, engage, or accept services from any Company employee, contractor, or service provider for private cleaning services outside of Company’s platform. (b) This restriction applies during the term of service and for eighteen (18) months after Customer’s last service or after the employee’s termination from Company, whichever is later. (c) Violation of this provision will result in liquidated damages of $4,000.00 per individual solicited, which parties agree represents a reasonable estimate of Company’s training costs, recruitment expenses, and lost business opportunities. (d) Customer acknowledges that Company invests substantial resources in recruiting, training, and retaining qualified cleaning professionals.
Section 8.2 – Employee Conduct
(a) Company employees are instructed to maintain professional conduct at all times. (b) Employees are prohibited from accepting cash tips unless authorized by Company. (c) Customer shall not request employees to perform services outside scope of Agreement.
ARTICLE IX – CONFIDENTIALITY AND PRIVACY
Section 9.1 – Confidential Information
(a) Each party agrees to maintain confidentiality of proprietary information obtained during the service relationship. (b) Company may take photographs for quality assurance and documentation purposes. (c) Customer information will not be shared with third parties except as required by law.
Section 9.2 – Marketing Use
Company reserves the right to use before/after photographs for marketing purposes, provided Customer’s personal information is not disclosed. Customer may opt out of marketing use by written notice.
Section 9.3 – Photography and Documentation Rights
(a) Company and its employees have the absolute right to photograph or video record Premises before, during, and after service for quality control, training, dispute resolution, and legal protection purposes. (b) By engaging services, Customer consents to such photography and waives any privacy claims related to service documentation. (c) Company owns all photographs and recordings taken during service provision. (d) Customer’s refusal to allow documentation constitutes material breach and Company may terminate service immediately with full payment due.
ARTICLE X – DISPUTE RESOLUTION
Section 10.1 – Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Colorado, without regard to conflict of law principles.
Section 10.2 – Mandatory Arbitration
(a) ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES. (b) Arbitration shall be conducted in Boulder, Colorado. (c) The arbitrator’s decision shall be final and binding. (d) Each party shall bear its own costs unless the arbitrator determines otherwise.
Section 10.3 – Class Action Waiver
CUSTOMER WAIVES ANY RIGHT TO BRING CLAIMS ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS MUST BE BROUGHT IN CUSTOMER’S INDIVIDUAL CAPACITY.
Section 10.4 – Small Claims Exception
Notwithstanding the arbitration provision, either party may bring claims in small claims court if within jurisdictional limits.
Section 10.5 – Attorney Fees and Costs
In any action to enforce this Agreement, the substantially prevailing party shall be entitled to recover reasonable attorneys’ fees, expert witness fees, court costs, and all other expenses of litigation from the non-prevailing party, regardless of whether such action proceeds to judgment. This provision applies to all claims including but not limited to arbitration, small claims, and collection proceedings.
Section 10.6 – Limitation Period for Claims
(a) Any claim or cause of action arising from or related to this Agreement or Services must be brought within six (6) months after the cause of action accrues or it shall be forever barred. (b) Customer waives any statute of limitations to the contrary. (c) For damage claims, the cause of action accrues on the date of service, not the date of discovery.
ARTICLE XI – WARRANTY AND SATISFACTION GUARANTEE
Section 11.1 – Service Warranty
(a) Company warrants Services will be performed in a professional manner. (b) Re-clean requests must be made within twenty-four (24) hours of service completion. (c) Company will re-clean reported areas at no additional charge if claim is valid. (d) Customer must be present or provide access for re-clean within forty-eight (48) hours.
Section 11.2 – No Guarantee of Results and Disclaimer of Warranties
(a) COMPANY EXPLICITLY DOES NOT GUARANTEE: (i) Removal of any stains, odors, or discoloration; (ii) Restoration of any damaged or worn surfaces; (iii) Any specific results beyond surface-level cleaning; (iv) That services will meet Customer’s subjective expectations or preferences. (b) ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. (c) COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WORKMANLIKE QUALITY TO THE MAXIMUM EXTENT PERMITTED BY COLORADO LAW. (d) Customer’s sole remedy for dissatisfaction is the re-clean provision in Section 11.1, which Company may deny in its sole discretion.
ARTICLE XII – TERMINATION
Section 12.1 – Termination by Either Party
Either party may terminate this Agreement: (a) Immediately upon written notice for material breach; (b) For recurring services, with seventy-two (72) hours written notice; (c) For cause, including safety concerns or non-payment.
Section 12.2 – Effect of Termination
Upon termination: (a) All outstanding payments become immediately due; (b) Company shall return Customer property in its possession; (c) Provisions surviving termination shall remain in effect.
ARTICLE XIII – FORCE MAJEURE
Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, strikes, equipment failures, pandemic, government actions, or other unforeseeable causes beyond the party’s reasonable control.
ARTICLE XIV – MISCELLANEOUS PROVISIONS
Section 14.1 – Entire Agreement and No Oral Modifications
(a) This Agreement constitutes the entire, complete, and exclusive agreement between parties and supersedes all prior agreements, understandings, representations, warranties, and communications, whether written or oral. (b) NO EMPLOYEE, CONTRACTOR, OR REPRESENTATIVE OF COMPANY HAS AUTHORITY TO MAKE ANY AGREEMENTS, REPRESENTATIONS, OR WARRANTIES NOT CONTAINED IN THIS WRITTEN AGREEMENT. (c) Any statements, promises, or inducements made by Company’s cleaning staff or representatives that conflict with this Agreement are void and unenforceable. (d) This Agreement may only be modified by written instrument signed by Company’s authorized officer. Email communications do not constitute modifications unless explicitly confirmed in writing by Company management.
Section 14.2 – Severability
If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Section 14.3 – Waiver
No waiver of any provision shall be effective unless in writing and signed by the waiving party.
Section 14.4 – Assignment
Customer may not assign this Agreement without Company’s prior written consent. Company may assign this Agreement to successors or affiliates.
Section 14.5 – Notices
All notices shall be in writing and deemed delivered when sent to addresses provided at booking or via email to designated addresses.
Section 14.6 – Survival
Provisions relating to payment, liability, indemnification, confidentiality, and dispute resolution shall survive termination.
Section 14.7 – Interpretation
This Agreement shall be construed without regard to the drafting party. Headings are for convenience only and do not affect interpretation.
Section 14.8 – Electronic Signatures and Click-Wrap Agreement
(a) BY CLICKING “ACCEPT,” “AGREE,” “BOOK NOW,” “SUBMIT,” OR ANY SIMILAR BUTTON, OR BY ENTERING PAYMENT INFORMATION, SCHEDULING SERVICE, OR OTHERWISE USING THE WEBSITE OR SERVICES, CUSTOMER AGREES TO BE LEGALLY BOUND BY THESE TERMS. (b) Customer’s electronic acceptance constitutes a legally binding signature having the same force and effect as a handwritten signature. (c) Customer waives any right to claim that electronic acceptance is insufficient or that Customer did not receive or review these terms. (d) Company shall maintain electronic records of Customer’s acceptance, which shall be conclusive evidence of agreement to these terms.
ARTICLE XV – SPECIAL PROVISIONS
Section 15.1 – COVID-19 and Health Safety
(a) Customer must disclose any known exposure to communicable diseases. (b) Company reserves the right to implement health and safety protocols. (c) Company does not guarantee employees are vaccinated or disease-free. (d) Service may be refused if health risks are present.
Section 15.2 – Recurring Service Terms
(a) Recurring service rates are contingent upon maintaining the agreed frequency without interruption. (b) Minimum commitment: Customers receiving recurring service discounts must complete at least four (4) consecutive services at the agreed frequency. (c) Early termination: If Customer cancels recurring service before completing four (4) services, the difference between the discounted recurring rate and the standard one-time service rate will be charged for all completed services. (d) Example: If one-time service rate is $150 and bi-weekly rate is $120, cancellation after two services results in additional charge of $60 (2 services × $30 difference). (e) Service frequency changes that extend beyond the agreed interval will result in repricing to the appropriate service tier. (f) Pausing service for vacation or other reasons requires prior written notice and may affect recurring rate eligibility.
Section 15.3 – Move-Out Cleaning
Move-out cleaning services require: (a) Premises to be vacant and free of personal belongings; (b) All appliances and cabinets empty; (c) Additional charges apply if premises are not vacant as represented.
Section 15.4 – Colorado Consumer Protection Act Compliance
(a) This Agreement complies with the Colorado Consumer Protection Act, C.R.S. § 6-1-101 et seq. (b) Customer has the right to receive a copy of this Agreement at time of booking. (c) All provisions herein are subject to Colorado consumer protection laws. (d) Any attempted waiver of Colorado consumer rights shall be void and unenforceable.
Section 15.5 – Statute of Limitations
(a) Any legal action related to Services must be commenced within six (6) months after the date of service or be forever barred. (b) This limitation period applies regardless of the nature of the claim or when damage is discovered. (c) Customer waives any longer statute of limitations to the fullest extent permitted by law.
Section 15.6 – Notice and Communication Requirements
(a) All notices, complaints, claims, or legal communications must be sent via email to [email protected] or certified mail to Company’s address. (b) Verbal communications to cleaning staff do not constitute valid notice for any purpose. (c) Company is not obligated to monitor or respond to social media, text messages, or communications sent to addresses other than those specified herein.
Section 15.7 – Customer Representations and Warranties
(a) Customer represents and warrants that all information provided to Company is accurate and complete. (b) Customer warrants that Premises are safe for cleaning services and free from undisclosed hazards. (c) Customer warrants they have authority to grant access to Premises and authorize services. (d) Breach of any warranty constitutes material breach entitling Company to immediate termination with full payment due.
ARTICLE XVI – CONTACT INFORMATION
303 Crown Maids
2755 Canyon Blvd, 1st Floor
Boulder, CO 80302
Email: [email protected]
Website: https://303crownmaids.com
Business Hours:
Monday – Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 3:00 PM
All Communications: All cancellations, complaints, claims, and notices must be sent to [email protected]
BY CLICKING “I AGREE,” “BOOK NOW,” “SUBMIT,” OR OTHERWISE ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Last Updated: January 1, 2024
© 2024 303 Crown Maids. All rights reserved.
You can submit a password change request on the customer login page or by clicking here.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. You can log into your account at this link.
Log into your account and update your address in your upcoming booking here. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page or by clicking here.
Log into your account by clicking here and update your card on file. Your new card will automatically be noted as your default card. You can alternatively call us at (303) 246-5559 and we’d be more than happy to help make your payment update.
Simply click on Book Now and schedule your appointment online. It’s quick and easy. Alternatively, you can give us a call on (303) 246-5559 if there are any issues and we’ll have your booking taken care of for you.
Cleaning services never looked so good! Here’s what’s included in your cleaning. We’ll perform a standard/regular cleaning, excluding inside of cabinets, baseboards, windows, and anything under the extras, unless they are added to your service. Your cleaning includes: Cleaning Team (1 cleaner may be sent for 1-2 bedroom homes), All supplies and cleaning products, Top-notch customer service, Unlimited access by phone, email or chat, 100% Satisfaction Guarantee. Book a cleaning now.
You can get a cleaning estimate here. Our cleaning service costs vary based on factors such as the size of your space, the type of cleaning required, and any additional services chosen. We are committed to providing transparent pricing and ensuring our services align with your budget and expectations.
We proudly serve Boulder County and surrounding areas including Boulder, Longmont, Erie, Lafayette, Louisville, Superior, and Gunbarrel. If you’re not sure if we service your specific location, give us a call at (303) 246-5559 and we’ll quickly confirm our availability.
Yes, you can! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Our Standard Cleaning service is a comprehensive package that covers essential cleaning tasks. It includes dusting, vacuuming, mopping, surface disinfection, and general tidying up of living spaces. Designed for routine maintenance, this service maintains a clean and refreshed environment. For a deeper and more detailed cleaning, we recommend exploring our Deep Cleaning options. Book a Standard Cleaning now.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link.
Yes, 303 Crown Maids brings our own high-quality cleaning supplies, products, and equipment. Our team is fully equipped to handle the cleaning process, ensuring efficiency and convenience for our clients. If you have specific preferences or concerns, feel free to discuss them with us, and we’ll do our best to accommodate your needs.