Privacy Policy

PRIVACY POLICY

303 CROWN MAIDS

Last Updated: January 1, 2024

This privacy notice for 2516 C LLC d/b/a 303 Crown Maids (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at https://303crownmaids.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Book cleaning services through our website or other platforms
Communicate with us via email, phone, or other methods

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice. You can find more details about any of these topics in the sections below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with 303 Crown Maids and the Services, the choices you make, and the services you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we sell or share personal information? No. We have a strict policy against selling, renting, or sharing your personal information with third parties for their marketing purposes.

How do we process your information? We process your information solely to provide, improve, and administer our cleaning services, communicate with you about your service, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

In what situations do we share personal information? We share information only as necessary to provide our services (such as with your assigned cleaning professional) and to comply with legal obligations.

How do we keep your information safe? We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including the right to access, correct, or delete your data.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO COLORADO RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
billing addresses
usernames
passwords
contact preferences
contact or authentication data
service location addresses
special cleaning instructions
pet information
access codes or key locations

Sensitive Information. We do not process sensitive personal information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is processed securely by our third-party payment processors. We do not store complete credit card numbers on our servers.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Google, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested cleaning service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information is shared only when absolutely necessary to provide our services or as required by law.

Our Commitment to Data Protection

We are committed to protecting your personal information and maintaining your privacy. We do not and will not sell your personal information to third parties. We do not share, rent, or trade your personal information with other companies for their marketing purposes.

Limited Sharing for Service Delivery

We share your personal information only in the following limited circumstances:

Service Providers Who Assist Our Operations We may share limited information with carefully selected service providers who perform functions on our behalf, including:

Payment processing services (credit card processors who handle transactions securely)
Cloud storage providers (for secure data backup)
Communications services (for sending service confirmations)
Scheduling and booking platforms

All service providers are contractually obligated to:

Maintain the confidentiality of your information
Use your information solely to provide services to us
Implement appropriate security measures
Delete your information when no longer needed

Cleaning Professionals We share only the minimum information necessary with assigned cleaning professionals to perform your service:

Service address and access instructions
Your name and contact number (for service day only)
Special cleaning instructions or preferences
Pet information if relevant to service

Our cleaning professionals are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing the scheduled service.

Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders or subpoenas
Government agency requests as required by law
To protect our rights, privacy, safety, or property
To enforce our terms of service

Business Transfers In the unlikely event that our business is sold, merged, or reorganized, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any change in ownership and your options regarding your personal information.

Information We Never Share

We will never share:

Your personal information with marketing companies
Your email address with spam lists or advertisers
Your home access codes with anyone except your assigned cleaner
Information about when you are away from home
Any information for purposes unrelated to providing cleaning services

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.

Cookie Usage: We use both session and persistent cookies on our Services for various purposes including:

Essential website cookies for authentication and security
Analytics and customization cookies to understand how our Services are being used
Advertising cookies to deliver relevant advertisements to you

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you choose to refuse cookies, you may not be able to use some features of our Services.

HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information only as long as you’re our customer, then we delete it.

Our Simple Data Retention Policy

Active Customers: We keep your information while you’re using our services

Inactive Accounts: If you haven’t used our services for 12 months:

We’ll email you asking if you want to keep your account
No response in 30 days? We delete everything
You can always create a new account if you come back

When You Ask Us to Delete: We delete immediately (except what law requires for taxes)

What We Must Keep by Law:

Basic transaction records for 7 years (IRS requirement)
These are stored securely and separately
Only includes: Name, date of service, amount paid
No home access information is kept after account deletion

Your Right to Be Forgotten: Email us anytime at [email protected] to request immediate deletion

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

DO COLORADO RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes! Colorado residents have extensive privacy rights, and we honor ALL of them.

Your Rights Under the Colorado Privacy Act (CPA)

As a Colorado resident, you have powerful privacy rights that we fully support:

Right to Access Your Data

Request a copy of ALL personal data we have about you
We’ll provide it in an easy-to-read format within 45 days
Email us at [email protected] – it’s that simple

Right to Correct Your Data

Found an error? Tell us and we’ll fix it immediately
No bureaucracy, no hassle

Right to Delete Your Data

Want us to delete everything? Just ask
We’ll remove all your data from our systems (except what law requires us to keep for tax/legal purposes)
Deletion is permanent and complete

Right to Data Portability

Get your data in a format you can take elsewhere
We make it easy to leave if you ever want to

Right to Opt-Out

Opt out of ANY data processing for marketing
Opt out of any data “sales” (though we NEVER sell data anyway)
Opt out of profiling or automated decision-making (we don’t do this either)

Right to Appeal

Don’t agree with our response? You can appeal
Email us your concern and we’ll have a different team member review it

Our Colorado Privacy Commitments

✓ No Sensitive Data Processing – We don’t collect race, religion, health data, or other sensitive information

✓ No Data Sales – We have NEVER and will NEVER sell Colorado residents’ data

✓ No Profiling – We don’t use algorithms to make automated decisions about you

✓ Parental Rights – Parents can exercise rights on behalf of their children under 13

✓ No Retaliation – We will NEVER charge you more or provide worse service for exercising privacy rights

How to Exercise Your Colorado Privacy Rights

Simply email us at [email protected] with your request. We will:

Confirm receipt within 7 days
Verify your identity (for your protection)
Complete your request within 45 days
Never charge you a fee for exercising your rights

Colorado Privacy Contact

For all privacy requests or questions: Email: [email protected] Response time: Within 45 days as required by Colorado law

We are a Colorado company, serving Colorado residents, and we take Colorado privacy law seriously.

DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by email at [email protected], or by post to:

303 Crown Maids
2755 Canyon Blvd, 1st Floor
Boulder, CO 80302
United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].

We will respond to your request within the timeframe required by applicable law.